A little rant about a service experience that has me thinking we should be more aware of what opportunities we are missing while we are 'protecting' ourselves from our customers. Maybe we should start concentrating on serving them rather than being suspicious of them.

Mini Motivator - Work Is A Relationship

Concrete language versus abstract language = funny moments.

Mini Motivator - Note Under Wiper

Laughter can come from the most unexpected stories, situations and places. You just have to give yourself permission to see it... and sometimes it comes not actually from being in the moment but from your reflections of those moments. Autism and grief... an interesting mix.

Mini Motivator - Make A Connection

What does this concept really look like in real life, and how can we harness the power of the universe and work with it rather than against it... because the Universe really is conspiring in your favour.