Just get started! I see so many people waiting until it all looks perfect before they get started, I have always been a clunker not a glider and I know for sure that if I had waited for everything to be perfect, for my ducks to all be lined up, then I would never have got started. It will be messy, because life is messy... and success can emerge from messy!

Now is your time, if you have ever wanted to stand out from the crowd in your business then now really is your time. It is the simple interactions done well that will lift your customers experience to a level that is far more superior than your competitors. And remember that great great service is caught not taught, and don't blame them if you aren't going to train them.

we will all have to enter the ocean of grief at some point, because life is like that, so we can't avoid it, but we can choose how we swim though it and the lessons we get from it. These are some of my reflections, and maybe they can help you swim a little stronger.

yes, have you heard everybody talking about it? Of course you have... our children need it, we need it... so where do we get it and where did it go and where can I find it! EMERALD... the 'BUILDING RESILIENCE SHOW' is coming your way! juliecross.com.au/events