We will all have challenges to face and move through, it is helpful to notice your thinking so that you can ask yourself if it is serving you in this situation, and then remember that you can change your thoughts to improve your outlook which will empower you to take the steps necessary to move through the challenges, this is an example of how I had to do that.

Leadership Versus Management... what is the difference between leadership and management and can we be good at one and not the other? It times of natural disasters and major challenges 'Leadership' is always under the spotlight, and rightly so, because it is in these times a country, or a community, needs a strong leader to calm, care, comfort and empower the people to know they can handle the situation, and that as a leader they will be walking beside them every step of the way.

Happy 2020... and so the New Year is in full swing now and yet again it has begun with some major challenges... fires, floods and a virus... and maybe you have your own challenges too... but let us remember it will be up to us to make the year great no matter the circumstances, because there will be good, bad, happy and sad... that is just how years tend to be!

As we move into a new year in business let us put service in focus! And remember service has to be taught and managed... we can't just hope they will get it right!